I've withdrawn my funds from MT4 but hasn't arrived on my side yet. Why is that?

In case it is a Credit/Debit Card deposit/withdrawal and you haven’t received your funds in more than 5 business days, you should email FXTM’s Back Office department requesting an ARN (acquiring reference number).

Your credit/debit card provider will then be able to track your withdrawal.

For Bank Wire deposit/withdrawal, if you haven’t received your funds in more than 5 business days, you should email FXTM’s Back Office department requesting a swift copy.

Your bank will then be able to track your withdrawal.

For E-wallet withdrawal, please email FXTM’s Back Office department for more information.

If your deposit/withdrawal was declined there should be an email in your inbox explaining the reasons for the decline.