The Platinum ecoAccount offers you even higher limits within your ecoAccount. You’ll also enjoy free international money transfers and a reduced static currency conversion fee for all e-wallet transactions (1.49 %*). *The exchange fe...

Identity verification document can be one of the following: A valid copy of your passport (the page displaying your photograph, date of birth and full passport number), A copy of your national identity card displaying your photog...

The Gold ecoAccount offers you higher limits both within your account and with the ecoCard. You’ll also enjoy free international money transfers and a reduced static currency conversion fee for all e-wallet transactions (1.49 %*). *T...

The Silver ecoAccount gives you the possibility to apply for the ecoCard, and ecoVirtualcard. This allows you to withdraw funds to your personal bank account, make transfers to friends and family as well as offering you increased limi...

If you haven’t received your card please double-check whether your registered address is up-to-date by looking at your "Personal information" within "Personal Settings". If your details are incorrect, please contact ecoPayz's 24/7 Cus...

If your payment card is no longer in your possession, you should immediately report it lost or stolen by logging into your account and select 'ecoCard' from the left-hand navigation. Click the button that reads 'Cancel card'. A p...

There are a number of reasons why a transaction might be rejected: You may have insufficient funds in your ecoAccount for the payment amount, plus ecoPayz's transaction fee. One or more of your limits may have been exceeded. Plea...

The ecoVirtualcard is available to all customers.* You need to upgrade to a Silver ecoAccount before you can apply for an ecoVirtualcard. *This product is available in 31 EU/EEA states. How do I apply? This product is available in ...

In order to make payments with your ecoAccount to our merchants you should: Have an ecoAccount and be registered with the merchant site. Ensure your ecoAccount has funds available. If not, check Step-by-Step instructions on toppi...

Please follow the simple steps below to initiate a money transfer: Log in to your ecoAccount. In the "Transfer money" section of the left-hand menu select "To an Individual". Enter your details: the currency account you wish t...