FXTM’s FAQs – Page 8 – Hercules.Finance

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I can't login to my MT4. How can I change the password?

There are 2 common errors of MT4 users: Message: "no connection" means you’ve selected the wrong server. Message: "invalid account" means you’ve entered the wrong ID/password. In any cases, you can change the MT4 password by fol...

FXTM

What is MT4's read-only password? How can I change it?

This is used as a public password that you can use to show your results to your investors and has no trading permissions. Please note that your read-only password should be different from your trading account password. To change th...

FXTM

How many MT4 accounts can I open?

With FXTM you can open accounts as many as you wish. As long as all accounts are registered under the same email address, you can manage all your accounts on the client portal together. In the Accounts Overview section in MyFXTM yo...

FXTM

What is the difference between Stop Levels and Stop Out Levels on MT4?

Stop out level is where all positions will be liquidated(closed) due to low margin % of your account. FXTM sets the Margin call to 80% and Stop Out level to 50% for all account types. Limit/Stop level is the minimum parameter where...

FXTM

Does FXTM offer Islamic Swap-free accounts? What are the fees and conditions?

There is a swap-free option on all account types, except ECN MT5 and does not apply on exotic currencies. You can select the swap-free option when you open your trading account or enable it with the steps below: Go to the ‘Accoun...

FXTM

What is the Maximum trading volume on MT4 accounts?

Maximum Volume per Trade Maximum Number of Orders Maximum Volume of Orders Standard 30 100 100 Cent 1 300 10 Shares 10 100 20 ECN 100 Unlimited Unlimited FXTM Pro 250 Unlimited Unlimited ...

FXTM

Are scalping and hedging trade allowed on MT4 platforms?

Yes, hedging trade is available for all account types, and Scalping is available on ECN accounts. The ECN account type's trading condition is as follows: Trading Platform MetaTrader 4 (MT4) Tradable Instruments CFDs, Com...

FXTM

Can someone invest/trade for me? I want to copy trades from professionals.

Normally, only the person who registers for the account can trade. But FXTM has two investment programs. PAMM and FXTM Invest where you can benefit by copying trades from others. You can find more details of these programs in the o...

FXTM

I've withdrawn my funds from MT4 but hasn't arrived on my side yet. Why is that?

In case it is a Credit/Debit Card deposit/withdrawal and you haven’t received your funds in more than 5 business days, you should email FXTM's Back Office department requesting an ARN (acquiring reference number). Your credit/debit c...

FXTM

My Withdrawal request from MT4 account declined/rejected. Why is that?

Your request was possibly declined because of one of the reasons below: Insufficient balance. No trading activity since last deposit. Incorrect details. Insufficient free margin to cover open positions. Payment method us...