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Recent FAQs
September 26, 2017
I can't have hedged positions but all orders of opposite direction will be closed automatically on cTrader. Why is that?
It means that the account type of your cTrader is "Netted". In this case, all orders on the same symbol will be put into 1 position, thus making it impossible to have multiple positions on the same symbol at the same time. If you w...
September 26, 2017
How can I change "Hedged" & "Netted" options on cTrader trading platform?
You can not change the cTrader account types, "Netted" to/from "Hedged". You can choose the account type when you open the account. (in case a broker doesn't offer this option, then traders cannot choose by themselves) In many case...
September 26, 2017
How do I know if my account is "Hedged" or "Netted" on cTrader platform?
You cannot choose "Hedged" or "Netted" types unless the options are offered by your broker. To find out the type of your cTrader account, you may contact your broker directly. Alternatively, you can find out by opening multiple pos...
September 26, 2017
How to run cTrader on Windows Vista? Is it possible to run the platform?
Normally, cTrader trading platform doesn't support Windows Vista, XP or any older versions. In case your PC's OS(Operational System) is "Windows Vista", you must update it to Miscorosft’s Service Pack 1 for windows vista to be able to...
September 26, 2017
Do I need to restart cTrader platform to complete the installation?
After the installation of cTrader trading platform is completed, you will be asked to restart your computer. (for some cases you won't be asked for this) In this case, the installation of the platform will be completed after restartin...
September 26, 2017
How to install cTrader trading platform to my PC? What is the process?
The first step you need to follow before installing "cTrader trading platform" would be choosing your broker. There are many different account types offered on cTrader trading platform by different brokers. You can find the list of cT...
September 26, 2017
How fast internet needs to be to use cTrader trading platform?
cTrader requires the following internet conditions in order to use the trading platform with normal or higher quality. Minimum - Internet Connection Stable connection (50kB per second or better) Recommended - Stable connection (1...
September 25, 2017
What is the required OS, Memory and Processor for cTrader trading platform?
Spotware specifies that the system requirements are as follows: Minimum Recommended Processor Dual Core CPU Dual Core CPU Memory 2 GB 4 GB Operating System(OS) Windows 7 Windows 8.1 Internet Connection...
September 25, 2017
Will internet connection speed affect functionality of cTrader trading platform?
The developer of cTrader, Spotware specifies the following internet conditions as a "minimum" and "recommended" requirements. Internet Connection Minimum Stable connection with 50kB per second Recommended Stable c...
September 25, 2017
Can I use cTrader on Windows XP or Vista? Will the trading platform work normally?
Spotware(the developer of cTrader trading platform) specifies that the system requirement for the trading platform is: Windows 7 onward as minimum and Windows 8.1 onward as the recommended requirement In case you are using old...
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