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Recent FAQs
June 6, 2017
What happens to my MT4 & MT5 if my OS is Windows XP, 2003 or Vista after the end of support by MetaQuotes?
As of October 2017, MetaQuotes(the developer of both Mt4 and MT5 trading platforms) will cease the technical support of platforms for outdated operational systems. In case you have installed MT4 and MT5 trading platforms before the 1s...
June 6, 2017
I can't download MT4 & MT5 on Windows XP or Vista. How can I fix this error?
MetaQuotes, the developer of MT4 and MT5 trading platforms, has ended all technical support for following outdated operational systems. Windows XP Windows 2003 Windows Vista In case the OS of your device is still one of the...
May 30, 2017
My MT4 & MT5 shows garbled(corrupted) unreadable characters. How can I fix this to a normal language?
If your MT4 or MT5 trading platform shows garbled/corrupted language like below, then it means that your PC isn't capable of reading the language on the platform. To solve this issue, you may need to change the "Language setting" ...
May 30, 2017
How to change the Language setting on MT4 and MT5 trading platform?
If your MT4 or MT5 trading platform displays some language you don't know, then you can change it to your language on the platform. To do that, please go to "View"→"Languages" and select the language you prefer. *If the platform is...
May 30, 2017
Are MT4 and MT5 trading platform free to use? How much are the cost?
There is no cost for downloading(and installing) or using MetaTrader4 and MetaTrader5 trading platforms on any devices. It is also absolutely free to open Demo accounts on these trading platforms to try out. Normally, it is even fr...
May 18, 2017
How to upgrade my MT4 to MT5 trading platform?
You cannot upgrade your MT4 trading platform to MT5. If you like to have MT5 trading platform, you will need to install the MT5 trading platform to your device directly. MT4 and MT5 are different Although, MT4 and MT5 trading platfo...
May 16, 2017
How to upgrade my XM account types and change platforms?
Unfortunately, you cannot change your account type of the platform you have selected. If you wish trade in another account type or platform, you will need to reopen trading accounts again. For your information, you can have up to 8...
May 10, 2017
What happens if I close MT4 platform when I still have open positions?
When you close MetaTrader4 trading platform or logout, all your open positions will stay the same and remain opened. It is because the information of the orders have been already sent to the market(liquidity provider) of your broker. ...
May 8, 2017
I closed trades but don't see any profit/loss on XM MT4. Why is that?
MetaTrader4 trading platform only shows profit/loss up to 2 decimals. Thus the profit and loss can be shown as below: 12345.67 But, if the profit and loss is even smaller than then 2 decimal, then the platform won't show the numbers...
March 25, 2017
Where can I download the MT4 platform from MetaQuotes official websites?
MetaQuotes is currently working on the latest trading platform MT5 platform, but MT4. MT4 is being version upped to fix bugs and for other updates periodically, but the company now wants the traders to try out the MT5 platform. Thu...
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