Your XM card will be deactivated if there is no activity for a certain time.
If the account balance is Zero
Your XM card will be deactivated in 180 days of inactivity. You need to contact your XM account manager to re-activate it.
If you have balance
After 12 months of inactivity, XM will start charging administration fees every month(specified in the t&c). When the balance of the XM card reaches Zero, the card will be deactivated.
To see the status of your XM card, please login to XM’s client portal from below.