PRIMUS MARKETS INTL Limited has put in place internal procedures for handling complaints fairly and promptly.
Any complaint shall be made in writing by filling in the Client Complaint Form available in the FXPrimus client portal, and shall be submitted to the following postal address or email or facsimile numbers.
E-mail: [email protected]
Physical Address: Govant Building, BP 1276, Port Vila, Vanuatu
Telephone Number: +00883510080975
Upon the receipt of the complaint, FXPrimus shall immediately acknowledge its receipt.
They will try to resolve any complaints within five Business Days.
If your complaint requires further investigation and FXPrimus cannot resolve it within five working days, they shall inform you accordingly and will issue their holding response within four weeks of receiving the complaint.
When a holding response is sent, it will indicate when FXPrimus will make further contact (which should be within eight weeks of receipt of the Complaint).
If a situation arises which is not expressly covered by a Term and Conditions, FXPrimus and you agree to try to resolve the matter on the basis of good faith and fairness and by taking such action as is consistent with market practice.