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December 16, 2017
What is the minimum deposit amount for FXTM PAMM accounts?
The minimum deposit amount is 100 USD/EUR/GBP. To deposit funds to your PAMM accounts: Go to the PAMM Program for Strategy Providers page within MyFXTM. Choose the strategy you wish to deposit funds into and click ‘Add funds’....
December 15, 2017
How can I withdraw funds from my Investment Account?
To withdraw funds from your FXTM Investment account, please follow the steps below. Go to the ‘Accounts Overview’ section in MyFXTM. Select the Investment Account you wish to withdraw funds from and click ‘Withdraw’. Fill out ...
December 5, 2017
I've withdrawn my funds from MT4 but hasn't arrived on my side yet. Why is that?
In case it is a Credit/Debit Card deposit/withdrawal and you haven’t received your funds in more than 5 business days, you should email FXTM's Back Office department requesting an ARN (acquiring reference number). Your credit/debit c...
December 4, 2017
My Withdrawal request from MT4 account declined/rejected. Why is that?
Your request was possibly declined because of one of the reasons below: Insufficient balance. No trading activity since last deposit. Incorrect details. Insufficient free margin to cover open positions. Payment method us...
December 4, 2017
Why was my deposit request to MT4 account declined/cancelled? What could be the problem?
Your request was possibly declined because of one of the reasons below: Card not active for online activity Payment declined by card issuer 3D security (Credit/Debit Card) Incorrect card details Invalid verification code...
December 4, 2017
How to do Internal Transfer between MT4 accounts? What are the conditions?
To make an internal transfer between MT4 accounts, follow the steps below. Go to the "Internal Transfers" page within the "My Money" section in MyFXTM. Select the account you wish to transfer funds from and to, the amount and cli...
December 4, 2017
Can I withdraw funds from MT4 when there are open positions?
Yes, provided that you have sufficient free margin on your account to cover the withdrawal and any extra fees that may occur. When withdrawing funds... If your e-wallet has already been verified, your withdrawal will be processed autom...
December 4, 2017
How can I withdraw funds from MT4 to China Union Pay?
If this is your first withdrawal, you should ensure that the withdrawal payment is made to the same bank account used to make your initial deposit. You will also need to provide the following via upload or email: Bank name Ban...
December 4, 2017
How can I withdraw funds from MT4 if the card used to deposit was cancelled/lost?
In this case, you will need to email FXTM an official document from the card issuer stating that the card was cancelled or lost and they will then inform you on how to proceed. Normally, you should ensure that the withdrawal is made t...
December 4, 2017
How long does it take to withdraw funds from MT4 accounts?
All withdrawal requests are processed by FXTM's Back Office Department within the same business day, however the time required for the funds to be transferred to your account will depend on the payment method used. Bank Wires: Betwe...
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