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December 4, 2017

Question:How can I withdraw funds from MT4 if the card used to deposit was cancelled/lost?

Answer:

FXTM Brand does not provide services to residents of the USA, Mauritius, Japan (日本), Alberta, British Columbia, Quebec,
Saskatchewan, Haiti, Suriname, The Democratic Republic of Korea, Puerto Rico, and The Occupied Area of Cyprus. Find out more
in the Regulations section of their FAQs.

In this case, you will need to email FXTM an official document from the card issuer stating that the card was cancelled or lost and they will then inform you on how to proceed.

Normally, you should ensure that the withdrawal is made to the same card used to make your initial deposit. But there are cases when FXTM accept exceptions in certain occasions.

In case, you have used other methods to fund your MT4 accounts, then the methods may be used for withdrawing your funds.

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