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November 29, 2017
The MT4 Demo/Live login shows invalid account/no connection. What do I do?
Please note that Demo accounts have a 30-day expiry period, ensure that you are using the correct password and have selected the correct server. For further help, you can speak to one of the customer support representatives via the L...
November 23, 2017
Will there be a connection problem if the same MT4 account is logged in at the same time from multiple devices?
No, MT4 trading platform allows multiple login simultaneously to the same account. You can log into your account from the MT4 desktop terminal on your PC and sign in using your mobile phone while you are away. If you prefer the th...
November 23, 2017
Why do I see a 'No Connection' or 'Invalid Account' message?
For Live accounts: This is either one of two errors: incorrect login number or password. If you are still having issues after attempting to re-enter your login details, please contact your broker. For Demo Accounts: This means you’ve ...
November 23, 2017
I can't login to my MT4 account. How can I resolve this problem?
If you’ve lost or forgotten your MT4 login password, you may have it reset by calling or emailing FBS. For security reasons, they will require you to provide them with some personal details in order to verify you. You can also do this...
November 20, 2017
How can I login to Live and Demo trading account on MT4 platform?
To login to your Live or Demo trading account on MT4, please follow the steps below. Login to Live Trading Account Once you have registered for a live trading account with Formax Prime Capital Download our trading platform. ...
October 30, 2017
I can't login to FXNet trading platform. Why is that?
This common problem occurs because of inserting the username and/or password incorrectly. The password can be a combination of digits and Latin letters. Mistyping the username or password will result in the following error message ...
October 2, 2017
How can I change cTrader ID's Password, username or email?
Unlike with trading account, you can change any registration information on cTrader ID at anytime. To do that, simply go to cTrader ID's website and proceed to "Settings" as below. You can change the following information in th...
October 2, 2017
How can I delete my cTrader ID(cTID)?
Unfortunately, you can not delete your cTrader ID. Your broker or Spotware(the developer of cTrader trading platform) cannot delete a cTrader ID either. Instead, you can unlink your trading account from a cTrader ID, in order to li...
October 2, 2017
How can I create my cTrader ID(cTID?) Is it free to have one?
Having your own "cTrader ID" is absolutely Free. To create one, please go to "Sign in" and click on "Signup" at the bottom of below screen(on cTrader trading platform). Then, you can register by setting up as below. You ...
September 29, 2017
What is the merit of using cTrader ID for myself?
Using a cTrader ID(cTID) will make your trading experience more comfortable. It simply bundles all your trading accounts and you can access and manage all your cTrader trading accounts at the same time just by logging in with your cTr...
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