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November 28, 2017

Question:My card payment/transfer failed and lost my money. What should I do now?

Answer:

Below you can find a list with the most common reasons for a failed deposit.

Double check that the credit card information you have entered is correct. You may have written a wrong number which will prevent our system from recognizing your card correctly.

Make sure your credit card has not expired. If this is the case, please try to use another credit card or contact your bank for additional assistance.

Some credit cards have limits for the maximum sum that can be deposited in a single transaction. If this is the case, we recommend depositing a smaller amount.

Try to deposit via a different payment method:

  • Using a different credit card (inside the trading platform).
  • Via NETELLER (inside the trading platform).
  • Via Skrill.
  • Via Wire Transfer. Click here for details.

If you tried to make a deposit using a tokenised credit card that includes only the last 4 digits of your credit card, please try to reinsert your full credit card details from the start.

For more information, and further assistance, please contact Support Team of FBS.

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