Search Form
Type keywords to find answers.
Recent FAQs
Page Menu
Categories
- AlphaTrader
- Bonus & Promotions
- Broker Model
- cTrader
- Currenex
- Deposits & Withdrawals
- Deriv DTrader
- General Questions
- Insurance/Compensation
- Liquidity Provider
- MetaTrader4
- MetaTrader5
- Mobile App
- NetTradeX
- Regulatory Authority
- Server Connection
- Server Time
- Support
- Trading Accounts/Conditions
- Trading Hours
- Trading Instruments
- Trading Tools
January 23, 2016
My XM card is lost/stolen. Where do I need to contact to block the card?
In this case, you need to call the number below and explain the situation. +96 117 44962 The number will be reached to "24-hour Card Cancellation Center" of "CSC24seven.eu Limited" which is the card issuer. You can also deactivate t...
January 23, 2016
I have lost the PIN code for XM card. How can I reset it?
You can not change the PIN code for XM cards. You can not reset it by yourself either. In this case, you need to contact your XM account manager and he/she will reissue the PIN code for you. Reissuing process will cost 50 units(USD...
January 23, 2016
Where can I check my PIN code for XM card?
The PIN code for the XM card is written in the document which arrives with XM card. You need to remove the black part on the back side of the document which your address is written. Make sure that you keep it safely and not to lose...
January 23, 2016
My XM card's balance is minus 10. Why is the negative balance?
XM has set the initial balance to be minus 10 units. *1 unit equals to '1 currency'. It could be EUR, USD or GBP. This is for covering withdrawal fees which you need to cover. By deducting 10 units, XM is avoiding XM Cards to have a...
January 23, 2016
How long does it take to receive XM's debit card?
XM card will be dispatched after 3 - 5 days from your application. So if you are residing in Europe, it may take a few weeks or more for it to arrive at your place. If you are residing outside of Europe, it will take a month or mor...
January 21, 2016
List of the regulatory authorities which XM has registered?
XM has registered with number of regulatory authorities and authorized to provide financial services. ACP AFM ASIC BaFIN CNMV CONSOB CySEC FCA FI FIN FSPR KNF MiFID PSZÁF FSA XM is a trad...
January 20, 2016
How can I update my personal information registered with XM?
To update your personal information, you simply need to send necessarily documents with details to support team. You my specify the changes and the document should include the proof of the changes. Please make sure you send the req...
January 20, 2016
How many accounts can I have with XM?
You can have up to 8 live/real accounts with XM. For additional accounts, there is no need to submit documents again, you can open multiple accounts through XM members Area. If you are going to go through the account opening proces...
January 20, 2016
Why I need to provide ID documents to XM? Is it really necessary?
You will need to validate your XM account to withdraw profit. To validate your account, you need to provide two types of documents which is Identification Document and Proof of Address. Since XM is a regulated by multiple regulatory a...
January 20, 2016
I'm a traveler and don't have a fixed address. How can I validate my XM account?
To validate your account, it is mandatory that you provide two types of documents. Identification Document Proof of Address The proof of address needs to be issued in last 6 months and confirm registered address. Once you c...
FAQs Categories
- AlphaTrader
- Bonus & Promotions
- Broker Model
- cTrader
- Currenex
- Deposits & Withdrawals
- Deriv DTrader
- General Questions
- Insurance/Compensation
- Liquidity Provider
- MetaTrader4
- MetaTrader5
- Mobile App
- NetTradeX
- Regulatory Authority
- Server Connection
- Server Time
- Support
- Trading Accounts/Conditions
- Trading Hours
- Trading Instruments
- Trading Tools