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November 28, 2017
What happens if I don't my trading account for a certain period? Will it be frozen/dormant?
If for any consecutive period of 180 days, you do not trade on your Client Account then after 180 days (the “Grace Period”) Fortrade will deem the Client Account to be inactive or dormant (“Inactive”). Once Fortrade has deemed a Clien...
October 27, 2017
Is there a cost for holding a live account?
Clients’ accounts in which there have been no trading activity for a period of twelve (12) consecutive months will be charged with a quarterly maintenance fee of US$15 or the account’s entire Equity if the Equity is less than US$15. ...
September 29, 2017
What is the difference between Demo and Live cTrader trading accounts?
cTrader Demo and Live accounts both offer the same functionality and market rates. The numbers should be identical to a live account. But there are some differences you should be aware of: You cannot withdraw funds from Demo acco...
July 3, 2017
Does Traders Trust under Cyprus and Vanuatu offer the same financial instruments on MT4?
TTCM offers execution through a No Dealing Desk (NDD) model. With an NDD model, TTCM acts as a price aggregator. Once a mark-up is added, the broker takes the best available bid and best ask prices from the liquidity providers and str...
July 3, 2017
My MT4 accounts moving to Vanuatu entity. What will happen to my open positions, stops, limits and pending orders?
All your existing open positions will remain in place and will be transferred to your new TTCM account(s) at the original open price. Your equity on your new TTCM account(s) will reflect the same amount as that on your TTCM TRADERS TRUST...
June 27, 2017
How can I unsubscribe all promotional emails from FXTM?
To unsubscribe from a specific notification, login to "MyFXTM" and go to "My Profile"→Manage Subscription". Below you can choose your preferred method of how we communicate with you and what notifications you would like to receive. By...
June 20, 2017
How can I close my XM MT4 and MT5 live trading accounts permanently?
In order to confirm that you wish to close your Trading Account, please login to client portal first. Then go to "Close Account" section and click the button below. To close your Trading Account, it needs to be validated and it...
June 19, 2017
Where and How can I manage all MT4 live/demo accounts of Yadix?
Please login to Yadix's Client Portal and go to "View Accounts" section as below. There you will find listed each trading account listed under your Yadix profile, account ID, account properties, the status, real-time balance, and ...
May 11, 2017
How to open or close positions when I can't login to my MT4 or MT5 platform?
If you are having trouble logging into your XM MT4 or MT5 live accounts, you can make a call to XM directly to make the operation. XM's support and dealing desk is available for 24/5 while the market is opened, and for certain hours, ...
May 10, 2017
My XM account is dormant/frozen & can't log in. What should I do now?
Dormant Accounts with XM In the fast-paced world of online trading, maintaining an active presence is essential. However, there are times when life's commitments may lead you away from regular trading activities. XM, a leading platfor...
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