If a price chart isn't responding, as in not updating the new price quotes, the problem can be solved by checking out the followings. Check the Market Watch See the "Market Watch" window and see if any of the price is changing. ...

If you are seeing the error message "Waiting for update" on the screen of MT4 or MT5 as below, that means your MT4/MT5 platform is not getting any price quotes on the chart. To resolve the issue, please try the followings: 1. Hol...

In case, you are not using the MT4 or MT5 provided by your broker or the platform isn't recently updated, often you won't find the "Trading Server" in the drop-down list when you login to your account. In this case, you can add mo...

It is difficult to define which trading platform or server is faster considering that there are many environment to consider, but there is a simple way to find our how fast their connects are through MetaTrader trading platforms. It is ...

Currently(May, 2017) the trading server name available for XM MetaTrader5 is: XMUK-MT5 The trading server is available for both Demo and Live Trading accounts. In case you don't see the trading server in the list on MT5, you may...

XM MetaTrader4 or MetaTrader5 should work without delays in a normal condition. If your trading platform is working slowly and affecting your trading activity, you may need to do the followings to resolve this issue. Find a bette...

When you open a trading account, XM provides you with the full login credentials including: Login ID Investor Password Server Name The main password to login to your trading account should have been already set by you. ...

The connection bars in the bottom right-hand corner of your MT4/MT5 platform will indicate if you’re logged in successfully. Green bars indicate you’re logged in to your account successfully. Red bars indicate you’re not logged in ...

The connection bars in the bottom right-hand corner of your platform will indicate if you’re logged in successfully. Green bars indicate you’re logged in to your account successfully. Red bars indicate you’re not logged in to your acc...

If you get the message on MT4 or MT5 platform, please left-click on the bottom right-hand corner of your platform. When a pop-up window appears, select “Rescan servers” so that the system can scan the best server available with the st...