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January 29, 2016
Where can I find the schedule of dividend adjustment of XM MT4 and MT5?
Dividend adjustment will be made only on CFD cash indices. (GER30 is excluded) The adjustment is made every day or few days at server time 00:00(GMT+3 in DST, summer time) on the ex-Dividend Date. The expected days of dividend adju...
January 25, 2016
My XM card's balance is negative/minus. Is this going to be adjusted to zero?
No, there is no negative balance protection for XM card, so you need to cover the negative balance in XM card. If you keep the negative/minus balance for 3 months, your card will deactivated. The XM card will re-activated once you ...
January 23, 2016
What happens if I don't use my XM card for a long time?
Your XM card will be deactivated if there is no activity for a certain time. If the account balance is Zero Your XM card will be deactivated in 180 days of inactivity. You need to contact your XM account manager to re-activate it. If ...
January 23, 2016
My XM card is lost/stolen. Where do I need to contact to block the card?
In this case, you need to call the number below and explain the situation. +96 117 44962 The number will be reached to "24-hour Card Cancellation Center" of "CSC24seven.eu Limited" which is the card issuer. You can also deactivate t...
January 23, 2016
I have lost the PIN code for XM card. How can I reset it?
You can not change the PIN code for XM cards. You can not reset it by yourself either. In this case, you need to contact your XM account manager and he/she will reissue the PIN code for you. Reissuing process will cost 50 units(USD...
January 23, 2016
Where can I check my PIN code for XM card?
The PIN code for the XM card is written in the document which arrives with XM card. You need to remove the black part on the back side of the document which your address is written. Make sure that you keep it safely and not to lose...
January 23, 2016
My XM card's balance is minus 10. Why is the negative balance?
XM has set the initial balance to be minus 10 units. *1 unit equals to '1 currency'. It could be EUR, USD or GBP. This is for covering withdrawal fees which you need to cover. By deducting 10 units, XM is avoiding XM Cards to have a...
January 23, 2016
How long does it take to receive XM's debit card?
XM card will be dispatched after 3 - 5 days from your application. So if you are residing in Europe, it may take a few weeks or more for it to arrive at your place. If you are residing outside of Europe, it will take a month or mor...
January 23, 2016
How to install new instances(cBots) to cTrader from cTDN?
To install instances of cTrader, please go to cTrader's website and select an instance you like to install. Click the "Download" and it will be installed in your PC. Then start the installation into cAlgo by clicking the in...
January 23, 2016
Where can I use cAlgo to run cBots(trading programs).
In cTrader screen, please go to "Links" and select "cAlgo". You may need to install the cAlgo first if you haven't.(cAlgo and cTrader are different softwares.) cAlgo opens up and it looks similar in screen display to cTrader. ...
FAQs Categories
- AlphaTrader
- Bonus & Promotions
- Broker Model
- cTrader
- Currenex
- Deposits & Withdrawals
- Deriv DTrader
- General Questions
- Insurance/Compensation
- Liquidity Provider
- MetaTrader4
- MetaTrader5
- Mobile App
- NetTradeX
- Regulatory Authority
- Server Connection
- Server Time
- Support
- Trading Accounts/Conditions
- Trading Hours
- Trading Instruments
- Trading Tools