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December 13, 2017
I am banned from Chat and I can't write a message. What can I do now?
If you are banned from chat, please wait for ban timeout. C-CEX do not welcome harmful activity in their chat. Their goal is to have chat useful and manner for the traders. C-CEX do not allow flood, foul language, advertising, refe...
December 13, 2017
Whats are "Consolidated" records in my history?
C-CEX have history for last 6 months. Older data is consolidated (archived) to save log space. To view archived records open your History page and switch to "Archive" tab.
December 13, 2017
I'm receiving e-mails like "Authorization failed from IP: xxx.xxx....". What is that?
It must be you left your e-mail on some public website like forum, chat etc. Make sure You have strong password and 2FA activated. If so - You have nothing to worry about. This is not a case to create ticket. C-CEX automatically...
December 13, 2017
I have a problem with fiat deposit. There is no Deposit History.
In case you did your deposit with Payeer system and your transaction processed fine but you can't see it in your deposit history here - please, create ticket and provide all transaction details. C-CEX will do the best to find it and ...
December 13, 2017
What happens if I deposit to wrong address on Blockchain? How can I retrieve it?
We are sorry but on one is able to register any deposit if it sent not to your current coin address. C-CEX are also unable to register deposits of coin A if you sent it to your C-CEX address of coin B. C-CEX do not provide any keyf...
December 13, 2017
I did not receive my deposit which has enough confirmation on blockchain. Why is that?
Please make sure you sent it to your current address. It is very important to make sure you sent above minimum deposit amount if applied (displayed near your address on "Ledger" page) or it will be lost - no one will not be able to re...
FAQs Categories
- AlphaTrader
- Bonus & Promotions
- Broker Model
- cTrader
- Currenex
- Deposits & Withdrawals
- Deriv DTrader
- General Questions
- Insurance/Compensation
- Liquidity Provider
- MetaTrader4
- MetaTrader5
- Mobile App
- NetTradeX
- Regulatory Authority
- Server Connection
- Server Time
- Support
- Trading Accounts/Conditions
- Trading Hours
- Trading Instruments
- Trading Tools