The code word is set up for security purposes to identify Tifia clients when they contact the Client Support Service, as well as for various financial transactions.
For example, a client must state it when their password is recovered or their trading account is deleted, as well as for other issues requiring confirmation of identity.
The code word is set up when the client creates their profile with the company with a code word hint, after which it is entered in the company database.
A code word can consist of any sequence of letters and numbers that you will be comfortable remembering.
What should I do if I forgot my codeword?
If you forgot the code word, their support will help you recover it.
For security reasons and in accordance with the AML policy, they will ask you to confirm your identity and provide your photo with a previously loaded identity document in your hand at the face level to the support email.
Tifia’s support team will check the information provided and send you your code word or restore it manually.
For more information, visit Tifia’s Official Website and contact support team.